joiya 9 Terms and Conditions
Please read all the terms below carefully before using this platform. By opening an account or using any service, you are considered to have accepted these terms.
Table of Contents
- 1. General Introduction and Applicability
- 2. Account Registration and Identity Verification
- 3. Eligibility and Age Requirement
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotional Offers
- 6. Gaming Rules and Fair Use
- 7. Prohibited Activities
- 8. Privacy and Data Protection
- 9. Responsible Gaming
- 10. Account Closure and Suspension
- 11. Limitation of Liability
- 12. Changes to Terms
- 13. Contact and Complaints
1 General Introduction and Applicability
These terms and conditions apply to the use of all services on the joiya 9 platform — casino games, sports betting, live games, and other entertainment features. By accessing this website, registering, or using any service, the user is considered to have fully accepted all the terms described below.
This agreement establishes a legally binding relationship between the authority operating joiya 9 and the user. Every user is requested to read this entire document before using the service. If you disagree with any term, please refrain from using this platform.
joiya 9 reserves the right to partially or fully change the service terms at any time. If you continue using the platform after updated terms are published, you are considered to have accepted those changes. The most current terms will always be available on this page.
2 Account Registration and Identity Verification
At the time of registration on joiya 9, every user must provide accurate and complete information. If an account is opened with false information, that account may be closed at any time and the funds held in it may be forfeited.
2.1 Single Account Policy
Each person may open only one account. If the same person operates multiple accounts, all of them will be permanently closed and all bonuses and balances in those accounts will be considered void. If multiple members of the same household play from the same device or network, please notify joiya 9 support in advance.
2.2 Verification Process
For security and fraud prevention purposes, joiya 9 reserves the right to verify a user's identity at any time. A copy of a national identity card, passport, or other government-issued document may be requested for verification. Withdrawals may be put on hold until verification is complete.
2.3 Account Security
Users must keep their username and password completely confidential and must not allow any third party to use their account. If you suspect unauthorised use of your account, it is your responsibility to notify joiya 9 support immediately.
- Use a strong password — combining letters, numbers and special characters.
- Avoid logging in on public Wi-Fi.
- Log out of your account after use, especially on shared devices.
- Change your password regularly.
3 Eligibility and Age Requirement
All casino and betting activities on joiya 9 are for persons aged 21 or above only. Minors may not use this platform, and joiya 9 authority reserves the right to verify age at any time.
3.1 Geographic Applicability
Users must themselves confirm that using this type of online gaming service is lawful from their place of residence. If someone uses this platform despite a legal restriction, full legal responsibility will rest with that user.
4 Deposits and Withdrawals
The accepted methods for depositing and withdrawing funds on joiya 9 are: bKash, Nagad, Rocket and Upay. The minimum deposit is ৳100 and the minimum withdrawal is ৳800. All transactions are processed in Bangladeshi Taka (৳).
4.1 Withdrawal Processing
Withdrawal requests from successfully verified accounts are generally processed within 5 to 30 minutes. Withdrawals may be delayed if identity verification is not complete.
4.2 Transaction Policy
- Deposited funds may only be sent to your own account — not to anyone else's.
- Withdrawal requests will only be processed to the mobile banking number registered to the account.
- Wagering requirements must be met before withdrawing from a bonus balance.
- If an incorrect amount is credited due to a technical error, joiya 9 reserves the right to correct it.
5 Bonuses and Promotional Offers
joiya 9 offers various bonuses and promotional benefits. The main bonus terms are described below. Please read the relevant terms carefully before claiming any offer.
5.1 Welcome Bonus
On the first deposit, joiya 9 gives a 200% bonus up to a maximum of ৳8,000. To withdraw this bonus, the bonus amount must be wagered 15 times. Example: on a ৳1,000 deposit you receive a ৳2,000 bonus, giving a total balance of ৳3,000; to withdraw, you must wager ৳2,000 × 15 = ৳30,000.
5.2 Other Promotional Offers
- Weekly joiya 9 Reload Gift: 50% bonus on deposit, up to ৳5,000; wagering 20 times; minimum deposit ৳100. This bonus can be claimed once per week on any deposit.
- joiya 9 Slot Festival Bonus: 75% bonus on deposit, up to ৳8,000; wagering 25 times; available once every Monday for slot game deposits only.
- joiya 9 Birthday Special Reward: Up to ৳1,500 reward; wagering 10 times. This reward will be automatically added to the account once during the registered birthday month.
- Refer a Friend joiya 9 Reward: Up to ৳2,000 per successful referral; wagering 15 times. This reward will be credited to the referrer's account once after each successful referral.
- Weekend joiya 9 Cricket Bonus: 30% bonus on deposit, up to ৳3,000; wagering 18 times; minimum deposit ৳100. This bonus can be claimed once on weekend cricket betting deposits only.
5.3 General Bonus Policy
Bonus funds cannot be withdrawn directly like cash — they can only be withdrawn after wagering requirements are met. joiya 9 reserves the right to change or cancel any bonus offer. If any fraudulent activity is detected, the bonus and any winnings earned from it will be cancelled.
5.4 VIP Cashback Programme
The joiya 9 VIP programme has three tiers: Bronze — up to 0.3% cashback per week; Silver — up to 0.5%; Gold — up to 0.8%. Cashback is calculated on the net loss for that week. Example: a Silver member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.5% = ৳100 cashback.
6 Gaming Rules and Fair Use
All games on joiya 9 — slots, live casino, sports betting and others — operate according to specific rules. Each game's own rules and RTP (Return to Player) are provided on the relevant game page.
6.1 Technical Errors
If a result or winning amount displayed due to a technical error or system glitch is incorrect, joiya 9 reserves the right to correct it. Any amount received as a result of an error will be considered void.
6.2 Betting Limits
Each game and market has specific minimum and maximum betting limits visible in the game interface. joiya 9 reserves the right to change these limits and may set separate limits for a specific account in special circumstances.
6.3 Sports Betting
In sports betting, joiya 9 reserves the right to change odds or suspend or cancel a market at any time — particularly when there is uncertainty or ambiguity of information regarding an event. joiya 9's decision is final in any dispute regarding bets already accepted.
7 Prohibited Activities
If you engage in any of the activities listed below, your account will be closed immediately and the associated balance may be forfeited:
- Operating multiple accounts or using another person's account.
- Bonus fraud — attempting to collect bonuses through multiple accounts.
- Using bots, automation tools, or hacking methods on games or software.
- Disrespectful or threatening behaviour towards other players or joiya 9 staff.
- Money laundering or any other illegal financial activity.
- Using stolen payment methods or another person's mobile banking account.
- Unauthorised attempts to access joiya 9's systems or cyber attacks.
- Collusive betting or collusion with other players.
8 Privacy and Data Protection
joiya 9 treats the protection of users' personal information with great importance. Full details of how your information is collected, stored and used are provided in our Privacy Policy. By using the service, you are also accepting that policy.
8.1 Data Protection Measures
All transactions and personal information are protected by SSL encryption technology. Even when joiya 9 uses approved third-party services, users' personal information is not shared unnecessarily.
8.2 Cookie Policy
joiya 9's website uses cookies to help improve the user experience and analyse platform performance. Detailed information about cookies can be found in our Privacy Policy.
9 Responsible Gaming
joiya 9 treats responsible gaming as its highest priority. We believe gaming is a form of entertainment and should never cause harm to a person's personal, family, or financial life. For detailed guidance on how to enjoy gaming safely and responsibly, please read our Responsible Gaming Guide.
9.1 Self-Control Tools
joiya 9 offers several self-control tools for users:
- Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis.
- Loss Limit: Set a cap on how much you can lose within a specified period.
- Session Limit: Set a limit on how long you can play in one continuous session.
- Temporary Break: Temporarily suspend your account for a set period.
- Self-Exclusion: Permanently close your own account.
9.2 Signs of Problem Gambling
If you feel that gaming is having a negative impact on other areas of your life, please contact our support team. joiya 9's 24/7 live chat support is available in both Bengali and English.
10 Account Closure & Suspension
joiya 9 reserves the right to suspend or close any account at any time and for any reason — particularly in cases of prohibited activity, breach of terms, or security concerns. Users may also voluntarily close their own accounts.
10.1 Closure by User
To close your account, contact joiya 9 support. Before closure, verified real-money funds (excluding bonuses) may be withdrawn; however, any bonus balance will be forfeited if wagering requirements have not been met.
10.2 Closure by joiya 9
If an account is closed due to a breach of terms, eligibility to receive a refund of deposited funds depends on the circumstances, and joiya 9 will make a separate decision for each case.
11 Limitation of Liability
joiya 9 provides the platform on an "as-is" basis. joiya 9 cannot be held liable in the following situations:
- Interruptions to gameplay caused by the user's internet connection or device issues.
- Transaction delays caused by a third-party payment provider's system outage.
- Unexpected technical problems, cyberattacks, or force majeure events.
- Unauthorised access resulting from the user's account credentials being compromised.
joiya 9 is committed to continuously improving service quality and works to resolve any technical issues promptly.
12 Changes to Terms
joiya 9 reserves the right to change, amend, or update any part of these terms and conditions at any time. For significant changes, users will be notified via their registered email or through a notification within the platform.
If a user continues to use the platform or makes a new transaction after updated terms have been published, they will be considered to have accepted the new terms. We therefore recommend visiting this page regularly.
13 Contact & Complaints
If you have any questions, clarifications, or complaints regarding these terms, please contact the joiya 9 support team. Our support is available seven days a week, twenty-four hours a day, in both Bengali and English.
13.1 Contact Methods
- Live Chat: Instant support directly through the chat feature within the platform.
- Email: [email protected] — for detailed complaints or correspondence with supporting documents.
13.2 Complaints Process
After receiving each complaint, joiya 9 will review the matter and communicate a decision within a reasonable time. If a resolution is not reached in the first instance, the user may submit a request for reconsideration. You may also visit our Frequently Asked Questions (FAQ) page for answers to common queries.
To learn more about joiya 9 and understand the goals and philosophy behind our services, read About Us.
Have a question? We are ready to help
The joiya 9 support team is with you 24/7 — in Bengali and English.