joiya 9's Privacy Policy

joiya 9 collects various types of personal information as needed to operate its services. This information comes from two main sources — first, information you provide directly; second, information collected automatically while you use the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — the minimum age to use the platform is 21)
• Mobile number and email address
• National ID or passport details (during identity verification)
• Payment information — mobile number for bKash, Nagad, Rocket, or Upay
• Security questions and answers
• Content of communications with our support team

1.2 Automatically Collected Information

• IP address and device technical details (operating system, browser version)
• Login time, session duration, and navigation patterns on the platform
• Cookie and local storage data
• Transaction history — deposit, withdrawal, and betting records
• Unique device identifier (Device ID)

1.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, joiya 9 may sometimes receive supplementary information from trusted third-party services. This information is used solely to ensure the security and legitimacy of your account.

joiya 9 uses collected information for specific and legitimate purposes. We never sell your information commercially to third parties.

• Account Management: Registration, login verification, and maintaining account security.
• Transaction Processing: Completing deposits and withdrawals and maintaining transaction records.
• Support: Providing assistance in Bengali and English via 24/7 live chat and email.
• Fraud Prevention: Identifying suspicious activity and preventing the creation of multiple accounts.
• Service Improvement: Reviewing user experience to improve the quality of the platform.
• Communication: Sending important policy updates, security alerts, or relevant promotional notices.
• Responsible Gaming Support: As part of our Responsible Gaming guidelines, identifying unusual betting patterns and intervening where necessary.

joiya 9 applies industry-standard technical measures to protect your information. All data is transferred via SSL (Secure Sockets Layer) encryption and stored on secured servers.

3.1 Technical Security Measures

• 256-bit SSL encryption — on all data transfers
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication option
• Password hashing and salting

3.2 Data Retention Period

We retain information for as long as your account is active and, after closure, for as long as necessary to meet legal and financial obligations. Transaction records and identity verification documents are kept securely for a defined period, after which they are safely deleted.

joiya 9 never sells or rents your personal information for commercial purposes. However, limited information may be shared with trusted parties in specific circumstances:

• Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: Technology service providers required to operate the platform — only within the scope of service delivery.
• Fraud Prevention Services: Where needed to identify and prevent fraudulent activity.
• Legal Obligations: When required by a court order or lawful direction from a competent authority.

Before sharing information with any third party, joiya 9 ensures that party follows appropriate data protection standards.

joiya 9 uses cookies and similar tracking technologies on the platform. These technologies help personalise your browsing experience and improve the platform's functionality.

5.1 Types of Cookies

• Essential Cookies: Required for core platform functionality — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings — such as language selection.
• Analytics Cookies: To review platform usage and improve services.
• Security Cookies: To prevent harmful automated activity.

You can manage non-essential cookies from your browser settings. However, disabling cookies may limit some platform functionality.

As a registered user of joiya 9, you have the following rights regarding your own information:

• Right of Access: The right to request details of what information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your information in certain circumstances — however, information subject to legal obligations falls outside the scope of this right.
• Right to Portability: Request your information in a structured format.
• Right to Object to Processing: Object to the use of your information for specific purposes.
• Right to Withdraw Consent: Where information is being processed on the basis of consent, withdraw that consent at any time.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

joiya 9's services are intended solely for individuals aged 21 or older. We do not knowingly collect information from minors. If we become aware that a minor has used our services, that account will be closed immediately and the associated information will be safely deleted. This matter is also discussed on our About Us page.

joiya 9 may periodically review and update this privacy policy. If changes are made, the updated date will be noted at the top of the policy, and for significant changes you will be notified by email or through the platform. Continued use of the platform after changes will be taken to mean you have accepted the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

• Live Chat: 24 hours a day, 7 days a week — directly on the platform
• Email: [email protected]

We provide support in both Bengali and English. We aim to respond to all data protection requests as quickly as possible.